I am blown away with the process, and professionalism, care, response, and customer service that I received at Quaid Harley-Davidson. I admit I was a bit skeptical about embarking on this journey, and I really didn't expect anything to come out of this inquiry. Nonetheless, you all superceded my expectations and I am grateful and thankful for your time, consideration and assistance. Thank you for helping me become part of the HD family. I highly recommend Quaid Harley-Davidson excellent customer service (Employee: B Meekins, Rich Huerta)